#managers #teamlead #project #product

How to build trust through conflict management in cross-cultural teams. Workshop

Most teams are suffering from daily conflicts, sapping productivity. An average manager spends 20% of their time solving conflicts between employees. This problem is especially critical with cultural codes and norms clashing when your team members are from various cultural backgrounds.

But avoiding conflict isn't the answer; it's the fast track to failure.

In this exploration, we will dive deep into the heart of conflict within cross-cultural teams and discover how it can be used for establishing trust and cultivating unshakable relationships not only within your team but also with your stakeholders and management.

During this 1.5-hour workshop, we'll explore conflict's value and equip you with practical strategies and tools to address conflicts around you. We will solve cases and practice instruments aimed at boosting team productivity, strengthening relationships, and delivering stellar results within your cross-cultural team.

Key Takeaways:
  • Recognizing Cross-Cultural Dynamics: Gain insights into the unique types of conflicts that can arise within cross-cultural teams, where differences in communication styles and cultural norms play a significant role.
  • Embracing Conflict's Benefits: Understand why conflicts, especially in cross-cultural contexts, should not be suppressed or glossed over. Discover how they can serve as catalysts for trust and growth when managed adeptly.
  • Turning Conflict into Opportunity: Identify actionable steps that can be taken to transform conflicts into opportunities for improvement, fostering a culture of continuous learning within your cross-cultural team.
  • Mastering Cross-Cultural Conflict Management: Receive practical tips and techniques tailored to cross-cultural settings, enabling you to skillfully manage conflicts in your diverse team while promoting effective cross-cultural communication.
  • Difficulty Any level
  • Speech type Workshop 90min

Alexandra Klimenko

Soft Skills Lab, Founder
Bringing a wealth of 10 years' experience in IT team management, my career journey has encompassed roles ranging from business analyst to IT consultant, product manager and, presently, CEO of my own company. I've navigated diverse landscapes, from corporate giants like Deloitte to the dynamic world of startups, creating products and working with clients and team members from China, USA, Canada, Germany, Czechia, Lithuania and Austria.

Concurrently, I've developed a framework dedicated to enhancing team efficiency through conscious communication. This framework has impacted the education of over 5000 students as part of my leadership at Soft Skills Lab, the IT company for communication training I founded.

I extend my knowledge by teaching communication at esteemed Russian institutions, including NRU HSE and Skolkovo. Over nine years, I've personally mentored over a 1000+ managers in communication and conflict resolution.

Through conflict resolution, I help foster relationships and build trust in teams.

Participation is necessary
But closed. Sold out already. See you next year.

Speakers / Agenda

The program is full of amazing talks about people, code, trends, and people again. All talks undergo a сareful selection process by our program committee. We don't accept marketing talks and don’t sell slots to sponsors. Only meaningful content, only hardcore.